Frequently Asked Questions // Never Astray

Why do some of the labels look funny?

Sometimes you will see road and trail labels that have sideways letters. Because our maps are exact representations of the shape of roads and trails, they’ve sometimes got curves and bends in them. We optimize for the greatest amount of information density and this means that sometimes labels also bend with the roads. Better to have a label than not, we think.

How long does shipping take?

6 days total. We will prepare your order within 3 business days. Shipping takes 2-3 days. We use USPS Priority Mail for all orders and offer local pickup if you’re in Austin, TX.

Holiday shipping (2019)

During the holidays we are constrained by the limitations of the US Postal Service. The last day you can order a map and expect to receive it before Christmas is December 19, 2019. This is based on our internal processing time plus the shipping times stated by USPS. We can not guarantee the performance of the delivery process, but we promise to adhere to processing your order within 1 business day.

How durable and waterproof are these? / Caring for your map

All of our maps are tear-resistant, scratch-resistant, and waterproof. We use the same printing technique that architects and builders use to create a “master set” of plans on a jobsite for safekeeping. Underwater salvage companies use these types of prints to give to divers so they can carry and use them underwater.

The only element our maps are not immune to is extreme heat. Do not laminate your map. Lamination machines use high levels of heat and will damage the ink on your map. Also, it’s completely unnecessary since your map is already waterproof! Our maps in durability testing have stored without issue in hot cars for months. However, we don’t recommend leaving them directly on the dash in full sunlight.

If you fold your map (we do this to our own maps), do so with the white side (back, non-map side) facing out. We’ve tested this and maps that are folded with the color side facing out experience premature wear.

Can I order a custom size or paper?

At this time, no. But if you really want this, please email us. If we get enough requests we’ll start adding more products.

Do I have to be a prepper to use your maps?

Nope! Some people just want a map and we have some of the best ones you can find. Because our maps are built with emergency preparedness in mind, rest assured that a lot of care has been taken to add in features that everyone can find useful.

Do I have to know how to read contour lines?

Nope, all of our maps have 3D Topo so you can see at a glance if you’re looking at a mountain or valley. City maps at this time do not include contours because of their zoom level (too high up for contours to be useful). Custom maps at a high enough zoom level (smaller radius, more detail) have contour lines when applicable.

What’s that font you use?

Typography is a cornerstone of great cartography. All of our maps and our website use a modernized version of DIN 1451, a German font commonly found on road signs and in industrial applications known for its legibility and versatility.