Returns & Refunds

Returns on Custom Maps

Because our custom maps are unique to each order, we do not accept returns on these items.

Returns on Pre-made City Maps

If you’d like to return a pre-made city map, please contact us at info@neverastray.com or 512.520.2313. We will send you a pre-paid return shipping label and instructions on how to send it back to us. Upon receiving your return, we will issue you a 100% refund on the item value that will post to your original payment method in 7 days. We do not refund shipping charges.

Refunds on Any Map

We physically examine every map before shipping it to ensure the highest quality product.

If you are in any way dissatisfied with your map - custom or pre-made - just let us know. We’ll give you a refund or replacement for any of the following issues:

  • Poor print quality
  • Incorrect location
  • Damaged on delivery
  • Defective product

Contact us at info@neverastray.com or 512.520.2313, let us know the issue, and whether you’d like a refund or replacement.